Terms & Conditions

For Summer Raffle Terms and Conditions please click here.

Weekly Lottery Terms and Conditions below:

Terms and Conditions

When signing to join Hope House (Lottery) Ltd, players agree to be bound by these terms and conditions, copies of which are available online or by contacting Hope House (Lottery) Ltd on 01691 672610. Hope House (Lottery) Ltd is licensed with the Gambling Commission. Responsible Persons are:

Simona Epstein, Director of Fundraising.

David Plume, Director of Finance.

 

The Weekly Draw

The draw is carried out weekly on a Friday and is based upon a subscription of £1 per entry per week. If a bank holiday falls on a Friday, the draw for that week will take place the next available working day. Any members that have not subscribed for that week are not entered into the draw however their membership of the Lottery is not automatically cancelled. Subscriptions can be paid by Direct Debit, Standing Order, Cheque, or Credit Card. Each entry will receive a randomly selected lottery number. Only lottery numbers for which full payment has been received may be entered into the weekly draw.

Players must be aged 16 or over. It is an offence for anyone under the age of 16 to play or to win a prize. In the event that a minor is inadvertently entered into the draw no prize will be awarded and the stake money refunded. By subscribing to the lottery any player is agreeing to allow Hope House (Lottery) Ltd to undertake any appropriate action to establish age verification. Players who live in Northern Ireland, Isle of Man, Guernsey, Jersey or outside of the UK are not permitted to enter. Hope House (Lottery) Ltd reserves the right not to accept an application for membership of the lottery without giving reason and at our absolute discretion.

Winning cheques are sent out automatically following the draw with details of the seven winning numbers being publicised on the Hope House website. Full winner’s lists are available from the Lottery Office. It is the responsibility of the member to notify the Lottery Office of any changes such as amendments to address. In the event of winning cheques remaining un-cashed due to changes not being notified to the lottery office, Hope House (Lottery) Ltd reserves the right to return unclaimed prizes to Hope House funds after a period of 6 months. Hope House (Lottery) Ltd cannot accept any responsibility for any loss or delay of any payment or communication sent by post, direct from the bank/building society, fax or email.

Players should be aware that future payments into the Lottery are not secure in the event of insolvency. Membership of the Hope House (Lottery) Ltd can be cancelled at any time however instructions received after the close of business on a Thursday may not be actioned before the draw on the following day. Refunds of less than £1 will not be made and will be treated as donations to Hope House funds.

There is an upper limit of 10 numbers per player but this can be greater, at the discretion of the Lottery Manager, in some cases. Any individual who feels that they cannot control their gambling may wish to exclude themselves from playing in the Hope House (Lottery) Ltd. Requests for self-exclusion should be placed in writing to the Lottery Manager. Such exclusions will be held on record for a minimum of 6 months and re-entry into the draw will be at the discretion of the Lottery Manager. Hope House (Lottery) Ltd is committed to promoting socially responsible gambling.

Hope House (Lottery) Ltd is a member of the Hospice Lotteries Association and as members of the H.L.A. we support: the Responsible Gambling Trust (www.responsiblegamblingtrust.org.uk), gambleaware (www.gambleaware.co.uk) and Gamcare (www.gamcare.org.uk) which promote responsible gambling. Players in difficulty with gambling are encouraged to seek help from these organisations.

Data Protection

To understand how Hope House use and secure information and your rights concerning the personal information that we hold for you, please review our privacy policy at: https://www.hopehouse.org.uk/privacy-policy.html. We’d like to keep in touch with you about the work of Hope House, our events and ways in which you can support us. If you do not wish to hear from us by mail or telephone, please call 01691 671 671 or email fundraising@hopehouse.org.uk. Using email and text messages helps to reduce our costs. We need your permission to do this so please tick the opt in boxes if you’re happy for us to contact you in these ways.

You can update your communication preferences at any time. Hope House will never swap or sell your personal information to other organisations.

Complaints Procedure

Any complaints received by Hope House (Lottery) Ltd will be handled under the Complaints Procedure, a copy of which is available upon request to the Lottery Office. Any complaint that cannot be resolved under the existing procedure may be passed to the Independent Betting Adjudication Service Ltd (IBAS) for arbitration under an agreement held between Hope House (Lottery) Ltd, the Lotteries Council and the Hospice Lotteries Association. Hope House (Lottery) Ltd reserves the right to amend these Terms and Conditions from time to time without prior notice.