Weekly Lottery FAQs

Q: How do you use my data?

We value your privacy, therefore, we will never swap or sell your personal information to other organisations.

To understand how we use and secure information and your rights concerning the personal information that we hold for you, please review our privacy policy.

Q. How are the Lottery proceeds used?

Last year (2020) 76% of Lottery proceeds –that’s £1,424,489 went back to the charity providing vital care and support to local children and their families, 8% was spent on prize money and 16% spent on other expenses such as administration and marketing the Lottery.

Q: What is the maximum amount of entries I can have?

The maximum amount of Lottery entries you can usually have per week is 10. Please contact 01691 671671 if you would like more.

Q: Can I choose my own Lottery number?

No. Every entry into the draw is automatically allocated a unique lottery number. The odds of winning are fair and equal for every number. Once a number is allocated to a player it cannot be allocated again to another player.

Q: Why is the minimum Direct Debit amount £4.34?

The monthly cost breakdown of £4.34 for playing the Lottery is based on paying £1 per week over a 52 week year. Direct Debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34p per entry is to build up credit to cover the fifth week on these five-week months.

Q: Are my entries eligible for Gift Aid?

Unfortunately, as with any charity fundraising Lottery, entries are not eligible for Gift Aid. We can, however, claim Gift Aid on donations.

We need to raise over £6million each year to provide all of our services at both hospices, if you are able to make an additional cash donation we would be very grateful please click here if you can help.

Q: How can I cancel my Lottery entry?

Your lottery membership is vital to us as it pays for direct care for the children who need us, we hope you will not cancel but if you need to, membership can be cancelled at any time by notifying Hope House Lottery in writing, to:

Hope House LotteryNant LaneMordaOswestrySY10 9BX

Or by calling our Lottery hotline on: 01691 671671.

Or by emailing us at: lottery@hopehouse.org.uk

Q. What are the odds of winning a prize?

You have a 1 in 4477 chance of winning one of our weekly prizes. (Correct as of 10/09/2021)

Q: How do I know if I've won?

All winners are sent their prizes automatically in the post, so there's no need to claim. Additionally, you can find the latest list of winners here - this list is updated every Friday.

Q: What is the minimum age requirement to join?

To join the Hope House Lottery, you must be at least 16 years old.

Q: How do I make a complaint?

Any complaints relating to the Lottery should be sent in writing to Simi Epstein, Director of Fundraising and Communications, Hope House Children’s Hospices, Nant Lane, Morda, Oswestry SY10 9BX giving full details of the complaint and supporting documentation.

You can also view our Lottery Complaints Procedure here.

Q: Who can I contact if I have any further questions about the Lottery or my Lottery membership?

Please call our Lottery Hotline 01691 671671 and we will be happy to help.

Online Gift Vouchers FAQs

Can I gift an Online Gift Voucher to someone overseas?

No. The recipient must be a resident of Great Britain in order to redeem an Online Gift Voucher and play our lottery.

What happens if an Online Gift Voucher player wins?

A winner's cheque will be sent to the registered address of the lucky winner as per standard lottery procedure.

What happens when Online Gift Voucher credit runs out?

We will write to players to let them know that their account credit is running low and to notify them that their gift is coming to an end.

The player will then be given the opportunity to set up a Direct Debit subscription, or do nothing and allow their play to come to an end.

How do I redeem an Online Gift Voucher code?

Vouchers can be redeemed through Hope House Children’s Hospices online form at hopehouse.charitypayments.co.uk/redeemVoucher

Can an Online Gift Voucher be exchanged for cash?

No. Online Gift Vouchers can only be redeemed for entries within the Hope House Lottery.

© 2021 Hope House - Registered Charity Number: 1003859
Hope House (Lottery) Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 5037.

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