Terms and Conditions
When signing to join Hope House (Lottery) Ltd, players agree to be bound by these terms and conditions, copies of which are available by contacting Hope House (Lottery) Ltd on 01691 672610. Hope House (Lottery) Ltd is licensed with the Gambling Commission.
Responsible Persons are:
- Simona Epstein, Director of Fundraising.
- William Andrew Fergus, Commercial Director.
The Weekly Draw
The draw is carried out weekly on a Friday and is based upon a subscription of £1 per entry per week. If a bank holiday falls on a Friday, the draw for that week will take place on the earliest convenient working day as close to a Friday. Any members that have not subscribed for that week are not entered into the draw however their membership of the Lottery is not automatically cancelled. Subscriptions can be paid by Direct Debit, Cheque, or Debit Card. Each entry will receive a randomly selected Lottery number. Only Lottery numbers for which full payment has been received may be entered into the weekly draw.
Players must be aged 16 or over. It is an offence for anyone under the age of 16 to play or to win a prize. In the event that a minor is inadvertently entered into the draw no prize will be awarded and the stake money refunded. By subscribing to Hope House (Lottery) Ltd any player is agreeing to allow Hope House (Lottery) Ltd to undertake any appropriate action to establish age verification. Players who live in Northern Ireland, Isle of Man, Guernsey, Jersey or outside Great Britain are not permitted to enter. Hope House (Lottery) Ltd reserves the right not to accept an application for membership of the Lottery without giving reason and at our absolute discretion.
Winning cheques are sent out automatically following the draw with details of the seven winning numbers being publicised on the Hope House website. Full winner’s lists are available from the Lottery Office. It is the responsibility of the member to notify Hope House of any changes such as amendments to address. In the event of winning cheques remaining un-cashed due to changes not being notified to the Lottery office, Hope House (Lottery) Ltd reserves the right to return unclaimed prizes to Hope House funds after a period of 6 months. Hope House (Lottery) Ltd cannot accept any responsibility for any loss or delay of any payment or communication sent by post, direct from the bank/building society, fax or email.
Players should be aware that future payments into the Lottery are not secure in the event of insolvency. Membership of the Hope House (Lottery) Ltd can be cancelled at any time however instructions received after the close of business on a Thursday may not be actioned before the draw on the following day. Refunds of less than £1 will not be made and will be treated as donations to Hope House funds.
There is an upper limit of 10 numbers per player. Any individual who feels that they cannot control their gambling may wish to exclude themselves from playing in the Hope House (Lottery) Ltd. Requests for self-exclusion should be placed in writing to the Director of Fundraising. Such exclusions will be held on record for a minimum of 6 months and re-entry into the draw will be at the discretion of the Director of Fundraising. Hope House (Lottery) Ltd is committed to promoting socially responsible gambling.
Hope House (Lottery) Ltd is a member of the Hospice Lotteries Association and as members of the H.L.A. we support: the Responsible Gambling Trust (www.responsiblegamblingtrust.org.uk), BeGambleAware (www.begambleaware.org) and Gamcare (www.gamcare.org.uk) which promote responsible gambling. Players in difficulty with gambling are encouraged to seek help from these organisations.
You can update your communication preferences at any time. Hope House will never swap or sell your personal information to other organisations.
Any complaints received by Hope House (Lottery) Ltd will be handled under the Complaints Procedure, a copy of which is available upon request to the Lottery Office. Any complaint that cannot be resolved under the existing procedure may be passed to the Independent Betting Adjudication Service Ltd (IBAS) for arbitration under an agreement held between Hope House (Lottery) Ltd, the Lotteries Council and the Hospice Lotteries Association. Hope House (Lottery) Ltd reserves the right to amend these Terms and Conditions from time to time without prior notice.